Strategic ERP Extension and Use
Edited by Elliot Bendoly and F. Robert Jacobs


Contributors for

Contributors for



Dr. Elliot Bendoly is a faculty member in Decision and Information Analysis at Emory University's Goizueta Business School.  Prior to academia, he worked as a research engineer for the Intel Corporation.  He holds a Ph.D. in the fields of operations management and decision sciences from Indiana University.  Along with these specializations, his academic background includes an information systems orientation including database, ERP, and knowledge management focuses.  During this time, he served as an instructor and developer of SAP implementation and ABAP/4 programming curriculum.  More recently, he has been involved with coursework on IT supported service operations and supply chain management.  He has published in a number of academic journals, including the Journal of Applied Psychology, Journal of Operations Management, Journal of Service Research, European Journal of Operational Research, International Journal of Operations and Production Management, Decision Support Systems, Information and Management, and Business Horizons.  His current research focuses on operational issues in IT utilization and organizational behavioral dynamics.

Dr. F. Robert Jacobs is the E-II Faculty Fellow and Professor of Operations Management at the Kelley School of Business, Indiana University.  He has degrees in industrial engineering and computer and information science, an MBA, and a Ph.D. in operations management.  He is the author of over 50 research articles on topics that include inventory control, ERP systems, design of manufacturing facilities, cellular manufacturing, and the scheduling of manufacturing operations.  He is coauthor of two widely used operations management textbooks: Operations Management for Competitive Advantage, 10th ediction, and Manufacturing Planning and Control Systems for Supply Chain Management, 5th edition (both academic and professional versions of this book are available).  He is coauthor of a book titled Why ERP? A Primer on SAP Implementation (widely used in college courses to introduce ERP concepts and the implementation process).  These books are published by McGraw-Hill/Irwin.  Professor Jacobs teaches the MBA core operations management course in the Kelley School and has recently taught courses in supply chain management and E-OPS.  Over his 20 years of professional experience, he has been a consultant to many companies.  He is currently involved in a technology transfer project with Honeywell Aircraft Landing Systems that deals with the development of a new aircraft brake disk using carbon-composite technology.  Professor Jacobs is a fellow of the Decision Sciences Institute and past president of the institute.


Dr. Sue Abdinnour-Helm, Ph.D., is an Association Professor of Operations Management in the Barton School of Business at Wichita State University.  Her research interests and expertise are in operations analysis and improvement, enterprise resource planning, facility layout, and supply chain management.   Dr. Abdinnour-Helm has won several awards of excellence in both teaching and research.  She has published her work in academic and practitioner journals, including European Journal of Operational Research, International Journal of Production Research, International Journal of Physical Distribution and Logistics Management, Production and Inventory Management Journal, and Journal of Engineering and Technology Management.  Dr. Abdinnour-Helm has consulted with different companies on topics of technology and operations management.  She is a member of several professional organizations, including APICS, INFORMS, POMS, AIS, and DSI.  She regularly makes presentations at national and international conferences and to various other professional groups.

Dr. Stuart J. Allen is professor emeritus at Penn State—Erie, the Behrend College.  He works on design of decision aids for application in manufacturing environments.  His educational background includes a bachelor of science degree in mechanical engineering from the University of Wisconsin, a master's degree in mechanical engineering from Seattle University, and a Ph.D. in engineering mechanics from the University of Minnesota.  Dr. Allen began his research career in the field of non-Newtonian fluid mechanics and has published over 50 journal articles in engineering and management science.  He has also owned and operated three businesses in Wisconsin and New York State.

Dr. David L. Brock is Principal Research  Scientist at the MIT Auto-ID Labs and the founding director of Brock Rogers Surgical, a manufacturer of microrobotic devices.  He has worked with a number of organizations, including MIT's artificial intelligence lab, Massachusetts Eye and Ear Infirmary, DARPA, Celadon, Loral, BBN, and Draper Labs.  Dr. Brock's interests include distributed systems control, Internet control, large system simulation, robotics, and AI.  He has several publications and for patents.  He has received several awards, including the Wunsch Foundation Award for outstanding mechanical design, Tau Beta Pi, and Pi Tau Sigma.  Dr. Brock holds bachelors' degrees in theoretical mathematics and mechanical engineering, as well as master's and Ph.D. degrees from MIT.

Dr. Carol V. Brown is Associate Professor of Information Systems, Kelley School of Business, IUPUI Indianapolis.  Her general areas of specialization are management and design of information systems in large organizations and the management of end-user computing strategies and tactics.  Her recent work has surrounded enterprise system implementation issues, IT's role in mergers and acquisitions, and design and governance of the IT organization.  Publications of her research can be found in highly respected outlets such as Information Systems Management, MIS Quarterly, Information Systems Research, Journal of Management Information Systems, and Organization Science.

Susan Cantrell is a research fellow at the Accenture Institute for High Performance Business.  Her work is focused on business innovation, human performance, and the intersection of organizational behavior and information systems.  Ms. Cantrell has a master's degree in management information systems and has prior experience in the investment and education fields.  Her work has been published in publications such as Industry Standard, Across the Board, Strategy and Leadership, and Outlook.

Dr. Daniel Chen is an Assistant Professor of Information Systems at Texas Christian University.  He received his Ph.D. in MIS from the University of Georgia in December 2004.  He also holds an MBA from Washington University in St. Louis.  Dr. Chen's research interests lie at the interface between information technology and strategic management.  His primary areas of research are the organizational impact of IT application infrastructure, the role and value of IS leadership, and electronic commerce.  His work has been accepted for publication in Business Intelligence Journal and the proceedings of several leading national and international conferences.

Dr. Thomas H. Davenport is a fellow with the Accenture Institute for High Performance Business and holds the President's Chair in Information Technology and Management at Babson College.  He is a widely published author and acclaimed speaker on the topics of information and knowledge management, reengineering, enterprise systems, and electronic business and markets.  He has a Ph.D. from Harvard University in organizational behavior and has taught at the Harvard Business School, the University of Chicago, Dartmouth's Tuck School of Business, and the University of Texas at Austin.  He has also directed research centers at Ernst & Young, McKinsey & Company, and CSC Index.  Dr. Davenport's latest book—coauthored with Larry Prusak—is What's the Big Idea? (Harvard Business School Press), which describes how organizations modify and implement new management ideas to improve their performance.  Prior to this, Dr. Davenport wrote, coauthored, or edited nine other books, including the first books on business process reengineering, knowledge management, attention in business, and enterprise systems management.  He has written more than 100 articles for publications such as Harvard Business Review, Sloan Management Review, California Management Review, Financial Times, and many others.  Dr. Davenport has also been a columnist for CIO, Information Week, and Darwin magazines.

Loretta David, MBA, CPIM, CIRM, CDP, holds an MBA in business management with a BS in mathematics and is certified in data processing (CDP).  Ms. David is currently a business consultant with SSA Global, responsible for proposing and demonstrating solution sales to installed base clients for BPCS and various partner products.  She has been a member of APICS (American Production and Inventory Control Society) for over 20 years and has held many board positions, including president of the APICS Atlanta Chapter from 2002 to 2004 (with almost 1,000 members) and president of APICS Shreveport, Louisiana.

Mark Dinning is the RFID Project Leader in the Supply Chain Engineering Group at Dell, Inc.  He coauthored Fighting Friction, an article about the applied use of RFID technology, which appeared as the February 2003 cover story in APICS Magazine.  Mr. Dinning has master's of engineering in supply chain management from MIT and an undergraduate degree in business economics from UCLA.  Mr. Dinning wrote his thesis in conjunction with the MIT Auto-ID Center, the group responsible for the development and standardization of RFID technology.  Prior to Dell Inc. and MIT, he was one of the original employees at  Mr. Dinning began his career at Deloitte & Touche and is a Certified Public Accountant.

Dr. John E. Ettlie is the Malelon L. and Richard N. Rosett Professor of Business Administration and Director of the Technology Management Center at the Rochester Institute of Technology.  He earned his Ph.D. at Northwestern University in 1975 and has held appointments since then at the University of Illinois Chicago, De Paul University, the Industrial Technology Institute, the University of Michigan Business School, the U.S. Business School in Prague, and Catolica University in Lisbon, Portugal.  Professor Ettlie has been the consultant to numerous corporations and government projects, including the Saturn Corporation, Allied-Signal Corporation, Caterpillar Tractor, Inc., PACAR Reynolds Metals, Kodak, Delphi Corporation, and many others.  He is the associate editor of several professional journals, including the Journal of Operations Management and Production and Operations Management.  He has authored six books, including the second edition of his textbook titled Management Innovation published by Elsevier.

Dr. Thomas F. Gattiker, CFPIM, is Assistant Professor of Operations Management at Miami University in Oxford, Ohio, and is an affiliate of the interdisciplinary Engineering Management Program.  He has published in Information and Management, Production and Inventory Management Journal, International Journal of Production Research, Quality Management Journal, and The Decision Sciences Journal of Innovative Education.  His current research is the application of information technology to the operations and supply chain areas.  He was the 1999 APICS George and Marion Plossl Fellow.  Before obtaining his Ph.D. from the University of Georgia, he worked in operations and inventory management, most recently at Rockwell Automation and Reliance Electric.

Dr. Dale L. Goodhue is the C. Herman and Mary Virginia Terry Chair of Business Administration and the Head of the Department of MIS at the University of Georgia's Terry College of Business.  He has published in Management Science, MIS Quarterly, Decision Sciences, Sloan Management Review, and other journals.  His research interests include measuring the impact of information systems, the impact of task-technology fit on individual performance, and the management of data and other IS infrastructures and resources.  In particular, he is currently focusing on identifying the impacts and implementation success factors of enterprise resource planning (ERP) systems and data warehousing.

Jeanne G. Harris is associate partner, Senior Research Fellow, and Director of Research (Chicago) at the Accenture Institute for High Performance Business.  She has a master's degree in information science from the University of Illinois and is currently conducting research on the next generation of enterprise solutions and the economics of IT innovation.  Her past research topics include improving managerial performance, knowledge management, business intelligence, building analytic capabilities, customer relationship management, customer-centric strategies, mobile personalization, and realizing value from enterprise solutions; she also speaks frequently on these topics to executive audiences.  Jeanne's work has been published in numerous business publications such as CIO, Strategy and Leadership, Sloan Management Review, California Management Review, and Information Week as well as numerous Accenture publications such as Outlook.  Her research has been quoted extensively by the international business press, including the Wall Street Journal, Financial Times, Cinco Dias, and Nihon Keizai Shimbun.

Ditmar Hilpert is Professor at the European School of Business (ESB), Reutlingen, Germany.  He has earned a master's degree both in biotechnology and economics and holds a Ph.D. in pharmacology and toxicology.  After more than 10 years in the pharmaceutical industry, he has held the chair in Strategic Management at ESB for the last 11 years.  His current research interest is in the comparison of strategic approaches of SME on an international background.  Professor Hilpert also serves the European Commission, DG XII, as an advisor and is the head of the ESB Executive Institute.

Dr. Daniel A. Joseph is Associate Professor of Management Information Systems at RIT's College of Business.  He holds a Ph.D. in management information systems with minors in computer science and organizational behavior (change management), an MBA from SUNY at Buffalo, a master's degree in economics from SUNY at Albany, and a bachelor's degree in commerce from Niagara University.  Besides teaching at RIT, Dr. Joseph is an active MIS consultant.  His clients have included the Computer Task Group (CTG), Eastman Kodak Company, Samsung, the Stickley Furniture Company, the Japan Productivity Center, Maritz Research, Waste Management Corporation, the Knowledge Company, Raymond Corporation, and others.  His current interests are focused on software development process improvement, workflow analysis and design, and integrated business systems, particularly those implemented using SAP products.  He is the author of 18 articles and commercial software products.  Professor Joseph holds certification in use of the ASAP SAP Implementation Methodology.

Pinaki Kar is currently an independent consultant working in the pharmaceutical industry on analysis and modeling to support strategic planning, business development, and marketing.  He is interested in the application of operations research and statistical techniques for planning and decision support across a wide range of business issues.  His experience spans multiple industries that include pharmaceutical, chemical, high tech, and insurance.  Mr. Kar's educational background includes a bachelor degree in mechanical engineering from the Indian Institute of Technology, Kanpur, and a master's degree in logistics from MIT.

Dr. Cynthia A. Lengnick-Hall, Ph.D., is a Professor of Management in the College of Business at the University of Texas at San Antonio.  She has consulting, executive education, and management experience in both private industry and higher education administration.  Articles by Dr. Lengnick-Hall have been published in numerous journals, such as the Academy of Management Review, Academy of Management Journal, Strategic Management Journal, Journal of Management, European Journal of Operations Research, Journal of Engineering and Technology Management, Strategy and Leadership, Human Resource Management, Organization Studies, and many others.  She has coauthored three books, the most recent being Human Resource Management in the Knowledge Economy: New Challenges, New Roles, New Capabilities published by Berrett-Koehler in 2003.  Dr. Lengnick-Hall has also contributed chapters to several other books.  Her current research interests include strategic human resource management, orchestrating internal knowledge markets, achieving competitive superiority in high-velocity environments, and using intangible resources to achieve competitive advantage.

Dr. Vincent A. Mabert is the John and Esther Reese Professor and Professor of Operations Management in the Department of Operations and Decision Technologies at the Kelley School of Business, Indiana University.  He conducts research and consults in the areas of workforce planning, order scheduling, enterprise resource planning systems, new product development, and manufacturing system design.  His publications include articles in Management Science, Decision Sciences, IIE Transactions, Journal of Operations Management, The Accounting Review, and the Academy of Management Journal.  He routinely consults with the Rand Corporation concerning supply chain management issues for the U.S. military.  He has been active and held officer positions in a number of professional societies, including industrial engineering, INFORMS, APICS, and decision sciences.  Professor Mabert is vice president of the Harvey Foundation and a fellow of the Decision Sciences Institute.

Dr. E. Powell Robinson Jr. is an associate professor of supply chain management at the Mays Business School, Texas A&M University.  He received his Ph.D. from the University of Texas at Austin and was previously a faculty member at Indiana University.  His primary research interests are in the design of production and distribution networks, multilocation inventory control, supply chain strategy, and information technology applications in supply chain management.  His publications are in Decision Sciences, Management Science, Journal of Operations Management, Naval Research Logistics, and Interfaces, among others.

Dr. Funda Sahin is an assistant professor of logistics and transportation in the College of Business at the University of Tennessee.  She received her Ph.D. from Texas A&M University.  Her research and teaching interests are in logistics and transportation, operations and supply chain management, inventory planning and control, and information technology applications in supply chain management.  Her publications are in Decision Sciences and Production and Inventory Management Journal.  She is a member of CLM, DSI and INFORMS.

Dr. Joseph Sarkis is currently Professor of Operations and Environmental Management in the Graduate School of Management at Clark University.  He earned his Ph.D. from the State University of New York at Buffalo.  His research interests include supply chain management and management of technology with a specific emphasis on environmentally conscious operations and logistics, performance management, justification issues, and enterprise modeling.  He has published over 160 articles in a number of peer reviewed academic journals, conferences, and edited books.

Tobias Schoenherr is a doctoral candidate in the Kelley School of Business at Indiana University, majoring in operations management and decision sciences.  He earned his B.S. (with High Distinction) and his M.B. from Indiana University and holds a Diplom-Betriebswirt (FH) from the European School of Business, Germany.  Mr. Schoenherr's current research interests include supply chain management, electornic procurement and reverse auctions, e-commerce, industrial marketing, and ERP systems.

Ed Schuster has held the appointment of Director of the Affiliates Program in Logistics at the MIT Center for Transportation and Logistics and is currently helping to organize a new research effort involving the large-scale analysis of data.  His interests are in the application of models to logistical and planning problems experienced in industry.  He has a bachelor's of science in food technology from Ohio State University and a master's in public administration with an emphasis in management science from Gannon University.  Mr. Schuster also attended the executive development program for physical distribution managers at the University of Tennessee and holds several professional certifications.

Dr. Ashok Soni is Chairperson and Professor of Operations and Decision Technologies and the SAP Faculty Fellow at the Kelley School of Business at Indiana University.  He received a B.S. in aeronautical engineering from Manchester University, an M.S. in operations research from Strathclyde University, and an MBA and DBA from Indiana University.  Professor Soni's teaching and research interests are in the areas of enterprise applications, technology, e-business, and decision support systems.  His research interests are in enterprise technologies and decision support systems.  His research interests are in enterprise technologies and decision support systems.  His research has appeared in Management Science, Naval Logistics Research, Omega, IIE Transactions, and European Journal of Operational Research.

Dr. R.P. Sundarraj is currently an Associate Professor of Information Systems at the University of Waterloo.  He obtained his Bachelors in electrical engineering from the University of Madras, India, and his M.S. and Ph.D. in management and computer sciences from the University of Tennessee, Knoxville.  Professor Sundarraj's teaching and research encompass the development of methodologies for the efficient design and management of emerging information systems, as well as the use of massive parallel computing for solving large-scale problems.  He has published in various national and international journals such as Mathematical Programming, IEEE Transactions on Power Systems, ACM Transactions on Mathematical Software, and European Journal of Operational Research.  In addition, he has provided e-commerce solutions for marketing and inventory-management problems arising in Fortune-100 companies.

Dr. Mohan V. Tatikonda is an Associate Professor of Operations Management at Indiana University's Kelley School of Business.  Dr. Tatikonda holds a doctorate in operations management from Boston University and an M.S. in manufacturing systems engineering, an MBA in operations management, and a B.S. in electrical engineering, all from the University of Wisconsin at Madison.  He is an APICS certified fellow (CFPIM) and a PDMA certified professional in new product development (NPDP).  He has received several awards for teaching excellence, including the Otteson award and the MBA teaching excellence award.  His research has received the "best doctoral dissertation" award from the Production and Operations Management Society.  Professor Tatikonda's research on new product development and the supply chain has been published in journals such as Management Science and Journal of Operations Management.  His contributed three chapters to the recent book New Directions in Supply Chain Management.  He has taught elective courses on the practice and theory of product innovation to MBA, Executive MBA, and Ph.D. students and has consulted for SAP, the World Bank, and other major organizations.

Dr. M.A. Venkataramanan is a professor of Operations and Decision Technologies at the Indiana University, Bloomington.  He received his Ph.D. in business analysis and research from Texas A&M University.  His research interests include network modeling, optimization techniques, combinatorial models, artificial intelligence, high-speed computing, and supply chain models.  His teaching interests are in the area of decision support systems, computer programming, enterprise resource planning (ERP), optimization techniques, and project management.  He is one of the principle investigators in the ERP research and teaching initiative at Indiana University.  He has more than 20 research articles published in a variety of journals, including Operations Research, Decision Sciences, Annals of Operations Research, Naval Research Logistics, Computers and OR, EJOR, and Mathematical Modeling.

Dr. Iris Vessey is a Professor of Information Systems at Indiana University's Kelley School of Business, Bloomington.  Dr. Vessey received her M.S., MBA, and Ph.D. in management information systems from the University of Queensland, Australia.  She served on the faculties of the University of Queensland, the University of Pittsburgh, and Pennsylvania State University before joining the faculty at Indiana University.  She is recognized for her research into evaluating emerging information technologies, from both cognitive and analytical perspectives.  Much of her research has used qualitative research methods to assess the efficacy of new technologies.  Dr. Vessey was recently ranked as one of the top 10 IS researchers during the period from 1991 to 1996.  Her publications have appeared in journals such as Information Systems Research, Communications of the ACM, Journal of Management Information Systems, MIS Quarterly, Information and Management, Decision Sciences, IEEE Transactions on Software Engineering, IEEE Transactions on Systems, Man and Cybernetics, IEEE Software, Information Technology and Management Journal, Journal of Systems and Software, Behavior and Information Technology, and International Journal of Man-Machine Studies.

Dr. Thomas E. Vollmann is Professor (Emeritus) of Manufacturing Management at the International Institute for Management Development in Lausanne Switzerland.  Professor Vollmann received his B.S., MBA, and Ph.D. from the University of California, Los Angeles.  Prior faculty positions include Dartmouth College, University of Rhode Island, Indiana University, INSEAD, and Boston University.  Professor Vollmann has served as a consultant to many firms on manufacturing and information systems, has lectured in executive programs throughout the world, has served as a member of the Certification and Curriculum Council of the American Production and Inventory Control Society (APICS), and is certified at the Fellow Level by APICS.  Professor Vollmann's research and consulting have primarily focused on operations management, manufacturing auditing and improvement, manufacturing planning and control systems, manufacturing performance measurement systems, benchmarking, and, most recently, supply-demand chain management and enterprise transformation.  Professor Vollmann is the author or coauthor of 12 books, about 50 case studies (8 award winning), and approximately 100 journal articles.

Dr. Charles A. Watts, DBA, CPIM, Jonah, is a Professor in the Department of Management, Marketing, and Logistics at John Carroll University.  He received his B.S. in business administration and MBA from Bowling Green State University and his DBA from Indiana University.  He has published research that appeared in Journal of Operations Management, International Journal of Purchasing and Materials Management, Management Science, Production and Inventory Management, International Journal of Operations and Production Management, International Journal of Production Research, and Operations Management Review.  He conducts research and consults in the areas of supplier development, purchasing and materials management, supply chain management, warehouse location and rationalization, scheduling in service and manufacturing organizations, and the Theory of Constraint thinking process.  He was president of the APICS Toledo Chapter and is currently on the national steering committee for the Small Manufacturing Specific Industry Group.